[arctangent]

It was a customer support / issue tracking service.

[j2labs]

This type of service has been written many times before without kernel panics.

I didn't get to see Charm before they shut down, so I have no idea what they were doing.

Could anyone speak towards how their experience was unique enough to cause kernel panics?

[cheald]

Anyone outside of the company would just be guessing. If anyone inside of the company could answer that question, they wouldn't be shutting down.

[j2labs]

Pointless response.