[rlpb]

Canonical provide commercial support for Ubuntu, don't they? For "$100k of investment on sysadmin services/infrastructure alone", did they ask Canonical for support?

[facorreia]

Actually they spent like $20k in what I assume was the salary of their sysadmin:

https://twitter.com/amyhoy/status/271128780058267649

The rest was infrastructure costs ($40k) and porting from Rails 3 to 2.

[maximegarcia]

Totally. I know people who use Ubuntu Server only to be able to use paid commercial support in case of urging/unsolvable issues. (instead of Debian I mean)