[Volpe]

I realise you've hit "someone is wrong on the internet" territory, and thus seem to be just ranting. But when you are telling me that peoples conceptual models of how to use email are flawed... you are losing credibility.

Computers should bend to people, not people to computers.

Quoting stats from your email accounts doesn't actually mean anything. You can't possibly make the claim you are making, only the sender knows if the email was 'finished' or not, not the receiver.

I didn't actually suggest any UI changes, only that existing UX (as in the experience) seems sub-optimal, because problems still occur.