[mingus88]

Chargeback. Literally the purpose of it is when you were charged for a service you never received

Enough chargebacks will threaten their merchant account

[fweimer]

What do people in countries where chargeback is only possible for unauthorized transactions (which wouldn't apply in this case)?

[gpm]

The local equivalent of small claims court? Or the Sam Francisco small claims court that their terms of service seem to agree to.

They don't have a leg to stand on here since the terms of service provide that they will refund you.

[cpach]

If it was for personal use, surely there would be some kind of consumer organization or ombudsman one could contact for advice?

For B2B, I guess the local chamber of commerce might be able to advice.

[philipwhiuk]

Complain to your politicians for better regulation?