[adampunk]

>Why is mental-health crisis not a gating category, the kind where the conversation stops, full stop, and the user is routed to a human?

there aren't enough humans.

[altcognito]

I'll agree with this, but I think transparency about how often these situations arise and what they've done to mitigate is a legal necessity.

[KolmogorovComp]

It’s also a free product for most.