[parliament32]

So.. you unsubscribed from a SaaS and expected them not to purge your data? Why would that make sense?

Anthropic may be a bunch of skids but it sounds like they did the right thing here. Pretty much all SaaS applications, especially in B2B, are required by compliance to remove customer data within X amount of time at the end of the contractual relationship.

[hungryhobbit]

The standard across almost all services is to retain easy-to-retain data when someone leaves. It's just good business: you WANT them to come back.

The only example I can think of are the TV services: Netflix will erase your watched show list if you unsubscribe. But they are very purposefully doing it out of spite: they want to push you towards not unsubscribing at all (so they penalize it even at the cost of discouraging you from coming back ... because they know "subscription hopping" is a thing, and expect you'll come back anyway).

It's 100% a dick move when the TV services do it, but at least it (kind of) makes business sense for them to do it. For Claude it's just alienating their customers needlessly.

[05]

You get two years of 'free' (readonly) storage if you unsubscribe from google, it's very unusual to just nuke all access immediately.

> are required by compliance to remove customer data within X amount of time at the end of the contractual relationship.

that's a very bullshit justification, we're not talking about the 'delete account' button - especially since claude has a free tier.

[parliament32]

I guess it's not a termination, but a downgrade to the "free" tier. But that still makes sense, given Claude Design is limited "to Pro, Max, Team, and Enterprise plans". He's not on that plan anymore so.. what commercial reason could they possibly have to keep his data?

Google Workspace seems to halt access immediately[1] and purge data within 60d[2]. For comparison, Atlassian leaves you access for 15d, and purges data at 60d[3]. 365 gives you 90d[4] before purging.

This is a pretty regular thing across the industry.

[1] https://knowledge.workspace.google.com/admin/billing/cancel-...

[2] https://support.google.com/a/thread/345697828/recovering-dat...

[3] https://support.atlassian.com/security-and-access-policies/d...

[4] https://learn.microsoft.com/en-us/compliance/assurance/assur...

[pycassa]

So if I subscribe again? do I expect to have the previous data or it will start afresh?

I want to know if I should subscribe again to get this data or shouldn't bother.

You can talk about all these rules, but that was my data, when I was subscribed to their product, I'm not asking for access to generate more, just my past sessions.

[parliament32]

Well, in an ideal scenario, you would have exported anything you wanted to keep, and you'd import it if you subscribe again.

How long would you expect them to keep your data for? Do you really expect them to pay storage costs for your data indefinitely just because you paid them $20 once upon a time?

And on the inverse side, would you really want your data to be compromised when they inevitably get breached just because you had a sub there once?

These are the reasons data retention policies exist.

[pycassa]

but i still have my account with them. i havent deleted it. and was able to access chat sessions in the actual claude app. and obciously my own claude code sessions.