Companies are trying. The Wendy's by me has an "AI" ordering process in the drive through. Consequently, I don't go to Wendy's any more because I hate talking to the clanker. But I imagine a lot of people just do it.
The rest of your comment suggests tney have yet to fully succeed.
McDonalds tried for 3 years. They found that roughly one in five orders required human intervention. AI created bigger problems than it solved --- like driving away customers.
Now at first brush, while I don't think that AI could replace fast food workers, McDonald's obviously also went Hard Mode when they partnered with IBM to provide the AI.
The rest of your comment suggests tney have yet to fully succeed.
McDonalds tried for 3 years. They found that roughly one in five orders required human intervention. AI created bigger problems than it solved --- like driving away customers.
https://www.linkedin.com/pulse/mcdonalds-spent-3-years-ai-dr...