[kommunicate]

I will never buy another google hardware product again after my most recent pixel experience. I was sent a phone with a defective modem that they refused to replace. This is despite having bought 5 other pixels and also using google fi and a bunch of other google products.

I will never trust them with a hardware purchase ever again.

[gruez]

>I was sent a phone with a defective modem that they refused to replace

To be fair, how would they even verify this? Unless it's outright broken (eg. no cell reception), someone with a "defective modem" is basically indistinguishable from the 99 other people with a perfectly fine phone, but nonetheless want their phone replaced for various nonspecific issues about cell reception.

[elxr]

Good. Pixel phones are the single most overrated phone you can get today.

They've managed to convince people to pay $800 (usually with some discounts to be fair) for what's essentially a $400-450 mid range phone. Even if nothing was defective and customer service was "perfect", it's still a midrange phone priced like a flagship.

[a2128]

My experience with Google hardware is that they shipped an update for Pixel 4a that crippled the battery. In Australia, they announced a safety recall due to a discovered battery safety issue, but in the rest of the world, it seems they wanted to save money by crippling people's phones of their own volition without much explanation. But no worries, they're offering 3 methods of compensation: free battery replacement to restore it, $50 cash, or $100 credit for another Google phone.

I went to redeem my compensation - free battery replacement unavailable in your country, $100 credit unavailable in your country. I guess I'll take the $50 cash...? I fill in the form with my IMEI, full name, address, etc etc. After a week they send a response saying unfortunately after thoroughly looking into my case, I'm not eligible, and no further explanation is offered as to why. In effect it's as if they hacked into my phone and installed a virus that cripples the battery and there's nothing I can do about it, like this is just a normal way to do business now. You don't really own your phone after all...

[satyamkapoor]

I bought a skagen with google watch os or whatever was it called. The experience was so so bad, I’m never going back to Google products.

[mherrmann]

As another n=1, I've been happy with my Pixel phones over the years and never had such an experience.

[kommunicate]

I was very happy with them until they sold me a defective phone, jerked me around for months, then refused to replace it.

[arboles]

That comment was criticizing Google's support. Did you also have an experience with them?

[themacguffinman]

I do, over the years they've replaced my phone three times, two of those were beyond the 1-year manufacturer warranty period.

[OisinMoran]

Yeah I've been exclusively on Pixels since the 2 and love them

[nicbou]

Mine got a software update that rendered it useless. I bought an iPhone.