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by atleastoptimal 42 days ago
AI customer support is spotty in places but is improving rapidly every month. Humans aren't getting better every month. Also it's 100x cheaper than hiring a human, and has a bunch of other built-in advantages, including

1. Native understanding of most languages

2. Full knowledge of everything in the company's knowledge base

3. Is never rude, annoyed, lazy

4. Can work 24/7