[syntaxing]

Funny how fast people forget. LAN mode was NOT part of their original plan until outrage like this happened last time. They shifted their course and changed their blog post after. Putting pressure as a customer is how you steer company’s direction.

[hans-l]

That’s good in theory but there are also plenty of counter examples of companies forcing features and still making it by just sheer brand reputation or market share (HP still has DRM’d ink, Keurig is still going after “hacks”) or just money (OpenAI promised to open source their model).

I’m not saying we shouldn’t shame those companies for not abiding to their words, but there is more to it than outrage. Suing them (or the threat of) might also work here if they really went against the license.

[jwr]

Also, LAN mode is NOT a substitute for the functionality you bought the printer with.

My biggest annoyance is that I can no longer use OrcaSlicer to interact with my printers (e.g. sync filaments) and start prints remotely. I am still very annoyed at Bambu Labs for this stupid move, as it directly impacts my usage.

What most people seem to be missing in these discussions is that some of us have printers in remote workshops, not next to us. So all the "LAN" or "Developer" options aren't great, especially if you have to pick between those OR the cloud.

[Mogzol]

I have no issues with OrcaSlicer and interacting with my printers or starting prints remotely as long as I have LAN and Developer mode turned on. The only catch is that you need something like Tailscale set up for remote printers so you can access them over your "local" network. You can also get remote management/monitoring on your phone with apps like Openbu or Lanbu.

[shrx]

Why do you feel entitled to use their cloud services with 3rd party applications?

[Brian_K_White]

Why do you ask about something no one said?

[fc417fc802]

Setting aside that you're putting words in the other party's mouth, you're clearly entitled to do exactly that when the product is sold as having various functionality that depends on the cloud service. If you tell me my new toaster can send a live video of my bagel to my phone then I am entitled to receive that functionality without being subject to your shitware.

[shrx]

That is literally what they said:

> I can no longer use OrcaSlicer to interact with my printers (e.g. sync filaments) and start prints remotely.

The remote interaction with the printer goes via their cloud.

> If you tell me my new toaster can send a live video of my bagel to my phone then I am entitled to receive that functionality without being subject to your shitware.

No you aren't. You might be able to use 3rd party clients, but this is never a given. BambuLab owns their cloud servers, they can choose which clients they will allow to use them.

[fc417fc802]

Well I guess we'll have to agree to disagree because we have a fundamental difference in our view here. If they advertised the printer as having certain functionality that relied on their cloud and if the printer was also advertised as working (with full functionality) with third party clients then they don't have the right to later try to block people from using those cloud services.

A SaaS company enjoys full control of their cloud servers and licenses use of their proprietary webapp to you. A hardware company sell a physical product that you own and is not morally allowed to yank functionality later. As far as I'm concerned their cloud servers are part of their product and that's a hill I'm willing to die on. Anything short of that is a blatant bait and switch.

I'd be willing to settle for them offering fully refunded returns to all affected customers who want it. Failing that I'd expect the court system to award appropriate damages. This sort of scenario is literally what consumer protection laws were created for.

Edit: I (and many others) might be operating under a misunderstanding? It looks like all (?) the advertised functionality might be available (at least for now) locally via MQTT. But I'm not entirely clear on that. https://github.com/Doridian/OpenBambuAPI/blob/main/mqtt.md

[shrx]

> if the printer was also advertised as working (with full functionality) with third party clients

I don't think this was ever the case. But I'm happy to be proven wrong here.

[tardedmeme]

The only way to put pressure on a company is to buy their competitor's product instead.

The company would prefer that you "put pressure" by getting angry, ranting on social media, and then still buying their product.