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by inspiredworlds 4955 days ago
I really like how the message they put on the end of the email about how they will stick around and answer any customer emails. I actually took up their offer and emailed them back to let them know I like the product but it wasn't solving enough of a pain point for me to upgrade it. They got back to me immediately and said they'd keep working hard to solve that pain point for me.

I'm actually considering doing something similar in my next email newsletter, cause that's awesome customer service.