[keane]

The real fun one is calling the utility company to report a downed line from a pole snapped in half and the bot agent doesn’t transfer you to a human even when you say “emergency”, “public hazard”, “utility pole obstructing a roadway”, “potential property damage your corporation will be liable for”, “immenient danger to life and limb” or any and all applicable keyword variations that might warrant humanly answering (and, to add insult to injury, cannot take a report of the event either but simply ends 10 of your calls in a row with a texted link to livechat with its textbot sibling). Like +−×÷ says nearby, it’s austerity.

[1123581321]

Point taken, but you should call emergency services if the threat is acute. They will obtain a faster response from the utility if needed.