[badgersnake]

So you don’t think any of this is down to not enough staff and poor training?

[ndarray]

I'm sure there are many systemic issues but the primary victims are the elders. For starters, they don't have a choice but to be there.

[ambicapter]

To play the devil's advocate, if the issues are systemic, the elders are the ones that have been cultivating that system their whole lives.