[nunez]

It's mostly the "voice smoothing" part of this technology that I have morality issues with.

This isn't any different from (usually white) teachers telling (usually black) kids to "speak better" simply because they consider the way they speak "wrong." Or, since TELUS is in Canada, like the Residential school system [^0] that their First People were forced to attend that did the same thing.

I believe that your voice makes you _you_. Taking that away because some people have trouble understanding dialects is literally taking away a foundational piece of one's humanity.

It's also a slippery slope: what's there to stop companies that do this from going straight to making everyone sound like a collection of voice profiles? Such a move would only make it easier to justify gutting customer service departments entirely.

[^0]: https://en.wikipedia.org/wiki/Canadian_Indian_residential_sc...