...then all those clicks juice engagement and utilization numbers; why would someone want to just know their grade when they can use more clicks and custom apps to get the same info? </s>
The party line is probably something about "a lack of data security" with email, which would almost be funny given the current situation if it wasn't so stressful for those impacted...
No, students are already forced to use Canvas enough as is. This is enterprise software, it's not a consumer phone app. This is nothing to do with "engagement".
This is to do with FERPA which requires that student grades be kept private. There is a small but still a significant legal risk that someone else such as a parent or roommate could have access to a student's email. And so to avoid even the possibility of a court case, schools prefer to play it safe and display grades only to a user they can authenticate directly.
This doesn't have anything to do with common sense, it's simply about legal risk. And it's not about security in a broader sense, it's specifically about privacy FERPA legislation.
FERPA allows emailing confidential information to a student email on record if the university controls the email account. Most universities offer their own email service (and require using it) for this exact reason.
There is no more risk of access to email than there is to Canvas. They are usually secured by the same SSO, too.
However, congratulations for finding the exact dodge around implementing a useful feature. Back when I worked at a university, it was apparent we had a “toolbox” of reasons to deny requests we didn’t want to do: HIPAA, FERPA, ERISA, PCI, GLBA, Title IX, ADA.
“We can’t do that integration with student health services due to HIPAA concerns.”
“We can’t implement that sign up form due to FERPA.”
“We can’t update that site because we’d have to do so and be ADA compliant and that would cost too much.”
“Due to Dining Services’ server being in scope for PCI, we can’t run reports off of it.”
“Adding that ability to Student Affairs’ portfolio app would raise Title IX concerns.”
It was great. You had endless excuses to say why you can’t email a student their grade.
I already said it's not about common sense, it's about legal risk.
It's about edge cases like someone set up your email to forward all your emails to their account without you knowing. Or other additional situations you could imagine.
There is no benefit to not emailing grades directly, from the perspective of Instructure. There is no ulterior motive here. But universities are genuinely risk-averse and their lawyers tell them that not including the grade in the email simply shuts down one more avenue for some potential lawsuit. Which costs money to defend even if a university wins it.
This isn't some kind of "dodge". This is literally just Instructure doing what university lawyers demand.
I agree with you that the email address is generally always also controlled by the school and has the same login authentication. It doesn't matter. I told you this isn't about common sense. This is about lawyers saying that it could reduce legal risk. And that is a true thing that is coming from real lawyers. Even if you disagree with those lawyers.
And Instructure isn't going to try to disagree with lawyers for its own potential customers. It's going to give the schools what they want, which is not revealing grades via email.
Have you ever worked in an environment where you were responsible for building systems that complied with FERPA and you worked with your school's general counsel and compliance team on that?
What you are saying about e-mail is simply not factual. Student e-mail is inside the FERPA environment, and is considered private to the student. It was designed to be that way. If a student sets up forwarding to go to someone else, that's their problem. The student e-mail uses the same SSO as the LMS, so it's nonsense to act like someone else could have access to e-mail.
Then the lawyers are incompetent morons. There's "no benefit" to telling the student their own grade at all when viewed from that perspective. You could just not give them any feedback. Or you could allow them to consent to it, which is what the law asks.
It is a dodge. Society should not just say "oh those silly lawyers". These people are not being responsible. They are not doing their jobs.
As someone who transitioned from working in startups and technology to a university, it is hard to describe how different the environment is.
It looks very weird and is hard to understand from the outside, and unfortunately all technology vendors are on the outside.
Basically every technology has an impedance mismatch when brought into the university environment. And when you combine them together it keeps getting worse.
That's why you see things in this thread like CS professors who operate their class using pen and paper and maybe a spreadsheet.
I worked with a lawyer who was the on-staff general counsel for a mid size private university who was not an incompetent moron.
One thing I really appreciated that she did was refuse to put e-mail disclaimers in the bottom of e-mails, because she said they had zero legal weight and actually were negative from a legal perspective, since it means people might think they have legal weight (when they don't).
Overzealous e-mail admins would periodically want to do it because it's what everyone else does, not to mention vendors of frankly B.S. software whose only value prop was adding a disclaimer to all the email that went out of Exchange or Google Workspace.
No, the lawyers are not "incompetent morons", and I highly doubt you have the legal training and domain experience to be qualified to make that assertion.
You would be surprised at the number of frivolous lawsuits and seemingly "zero risk" decisions that wind up turning into actual legal risk and legal fees.
The legal world is a lot more complicated than you think. I've been in some of these conversations. Quite frankly, you don't know what you're talking about.
The party line is probably something about "a lack of data security" with email, which would almost be funny given the current situation if it wasn't so stressful for those impacted...