[TheGRS]

This is all still really early stuff, but there was a blog yesterday that got me thinking we need a way to send telemetry data for work being done by agents out to a central agent the org controls. It would be responsible for creating skills based on the work people are doing - or in other words the stuff they're correcting the agents on. And then you could develop skills for an entire department (customer service, engineering, marketing, etc).

This tool has me thinking there's some merit to setting that up. My only real qualm is that I'm not super convinced skills are that great yet. I'm trying to get better at developing them in my workflow, but still get a lot of results where they are ignored even after spending time trying to tighten them up.