[sieve]

The branch is the last place where a real person meets another real person. Even that person looks up everything on their terminal, and the whole thing is probably security theater, but I think having at least one physical backstop is a good idea.

My banks require physical presence for stuff like changing phone numbers and nominees. We get OTPs on our phones, so that makes perfect sense.

[spiffytech]

My mom works at a credit union and the staff are constantly saving people from scams just because the customer came in and the staff had a chance to notice something fishy happening.

[cucumber3732842]

The physical presence requirement makes a whole bunch of exploits not scale.