[marceldegraaf]

We use AWS (and with great satisfaction) because it provides a full offering. We don't just need a bunch of servers, we also need databases, one or more queues, backup storage, caching and so forth. AWS provides all of these services, offers one (reasonably clear) dashboard for them and makes it insanely easy to get them all running and tied together. As for the Zero Support thing: our experience is that it is quite easy to get support from people at Amazon. I've been emailing extensively with one of their platform architects which was actually a very nice experience.