[fragmede]

Assuming scaling is the issue (and I have no reason to believe they're lying about that), the obvious solution is to rate limit to below what the system can handle. Start saying you can't make a new account, you can't make new repos, you can't push. That's not something ICs are empowered to do (apparently) so it falls on management to empower them to be able to say that to customers.

Or so I imagine office politics to be there. I've never worked ah Microsoft specifically though I have worked in corporate America at other large companies.