[Marsymars]

I had a particularly frustrating experience recently with a heavily accented customer service rep.

I had to give them various pieces of information that had to be accurately transcribed, e.g. a Hide My Email - generated email address.

Normally for this like this, I tell rep that I'm going to read the full email, then spell it out using the NATO phonetic alphabet, then read it out again, and this usually works great.

This particular rep was entirely unfamiliar with the NATO phonetic alphabet and couldn't reliably make out make bog-standard North American accent, so I spent probably five minutes on the phone to just read off my email address with various iterations of "T AS IN TANGO"... "did you say M as in mango?". By the end I still was not confident that they'd accurately taken down my email.

I don't think AI accent-altering would have fixed this exchange.