[traceroute66]

> A lot of them speak English fluently

You must be very lucky to always get "a lot" of fluent English speakers.

Just this week I was speaking to Microsoft (well, their Indian outsourcer, of course).

As is the case 99% of the time, the guy was not at all fluent.

I'm not being rude here. I live in a large city in a Western country, I have friends and colleagues who are Indian and I encounter Indians in day-to-day life. These people all speak English in a truly fluent manner. Yes they still have the strong accent, but guess what the accent has never caused me a problem.

Telus thinking they can magically fix the lack of fluency through AI because the "problem" is the accent ? Now that IS being rude and disrespectful.