[SkyeCA]

Telus is completely out of touch. The issue hasn't been the accents of most agents, at least not for years at this point, it's the horrendous quality microphones the agents are given and the noisy conditions they're forced to work in.

It's hard to decipher anyone when you can hear 30 other people in the background and the audio is choppy.

[Marsymars]

Not Telus, but I was getting an insurance quote last week and actually gave up after five minutes and told the agent they were just too difficult to understand with their poor microphone and background noise.