[slurpyb]

Your billing support email forwards to a google group which rejects the email entirely. So i embedded my question inside the websites sales enquiry form and received multiple rounds of emails that couldn’t be further from human.

It’s not why we started using posthog but it definitely sealed the deal when you see how simple and reliable that experience is

[davinchia]

Sorry for that experience. We had a bad billing support routing issue and it’s since been fixed. Thank you for calling it out. We'll aim to do better!

[mtricot]

Let me see what's up and fix that!