[ericmcer]

A woman who I used to talk to when I worked at a grocery store said something similar to me: "People will forget what was said but they never forget how they feel".

We do get caught up in like "I shouldn't have said x or y" when the reality is if you make other people feel nice they will want to have you around. If you say the perfect words but overall make them feel bad they won't want you around.