The thing about an SLA is that once you’ve broken it you’ve lost the trust. It doesn’t _really_ matter what the cost is for breaking it, nobody chooses their platform based on the refund they’ll get if they’re down. But they absolutely do choose based on reliability and uptime. The enterprise SLA refund credit will show as a (big) metering blip, but the problem is the people who signed the contracts are going to be speaking to Gitlab now