[apatheticonion]

They describe themselves as an "established startup" lol. It's just an industry-tailored CRM so it's a form-heavy application, nothing about it is ground breaking.

IMO if you're profitable and have been around longer than a decade, you're no longer shipping features for survival and should have bandwidth allocated to improve the product reliability and performance.

No observability/monitoring, no automated testing, no CI/CD, a 30 second - 5 minute login time, and a 20mb JavaScript bundle is a pretty poor customer and developer experience.

I spoke to the head of sales / product to understand customer retention and the factors on failed sales - it looks like our customer retention is unaffected by a slow or unreliable the product.