[ragall]

Telemetry only tells you what users do, not why and doesn't explain their mental models. Try asking directly: open a discussion board (for example Github's Discussions) and encourage them to post about aspects of the software they found puzzling/annoying/inefficient. Take 15 minutes a week to go through the posts to see if anything attracts your attention.

[theshrike79]

Normal users don't register on a discussion board to tell about what went well during a normal day.

People only bother when something has made them really angry about something and need to vent.

This is why default analytics is the correct option. It gets the average people who don't care about forums and usually won't even bother to change many of the settings. The crowd who doesn't open HN first thing in the morning.