[mario1900]

Maybe using the word "protection" on the business page was a bad idea. Merchants don't need to pay us to resolve chargebacks. We just try to make their services better in the future through premium data services. Please see this comment http://news.ycombinator.com/item?id=4799225

[wilfra]

you're also not being honest with your users. you're not actually filing chargebacks on their behalf, at least not at first. you're asking for their permission to harass/spam/threaten the merchants they have a problem with - then filing a chargeback if you don't get what you want.