[mh-]

I had the same experience until I upgraded my Echo (we have a few, but the one in the kitchen gets 99% of the voice commands).

Just looked it up in my order history: I went from an "Echo Show 5 (1st Gen, 2019 release)" to a "Amazon Echo Show 8 (newest model)".

Whether I should have needed to upgrade is a separate question, but, yeah.