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by michaelhoffman
4967 days ago
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I've come to expect being added to marketing lists after having a transaction with any business. (That doesn't mean I like it though, and it's one additional hassle that keeps me from shopping at new enterprises.) I agree, if you make it easy to unsubscribe, no ill will. What is most irritating is those businesses that I have already unsubscribed from, or clicked a box saying I didn't want to be contacted, who, months later, start a new list and make the default subscribers everyone who has ever had any business with the company. Saying I don't want to get your marketing emails doesn't mean I don't want them until you invent a new category of marketing; it means I don't want them ever. It's a lack of respect and it pisses me off. |
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My other pet peeve is that unsubscribe is one click. Anything more is hostile, especially those that want you to login or perform similar tricks.