[MrDrone]

As someone who uses AI heavily in customer support, I am confident that response was not AI. That's a series of macros or a hastily edited macro from a human working a queue without thinking.

[b112]

Or an AI using macros, which is the only safe way for a customer service chatbot.

[MrDrone]

I’m confident a decently configured AI would produce a better answer. This reads like a BPO.