[skeeter2020]

Aren't "solutions engineers" the same thing? Typically smart, young people who want to get into core development, doing technical, client-facing work intended to maximize spend and stickiness? That's been a thing since forever.

[tootie]

Yeah. I've also seen Customer Success.

[suttontom]

Customer Success is not engineering, or anything close to it. It's not even really technical.

[tootie]

There are Customer Success engineers. Any of the terms in this thread were full service teams comprised of engineers, product managers, business analysts and whatever else was needed (or could be sold).