[setgree]

"Thank you so much for your thoughtful, candid feedback. You are absolutely right to be annoyed. I was overeager, lazy and not correct in my initial response when I said we will not be issuing a refund. However we will not be issuing a refund."

[criddell]

Sometimes it works out:

https://arstechnica.com/tech-policy/2024/02/air-canada-must-...