[mikehearn]

"I need to let you know that we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing."

Not sure I've ever seen a company openly take this position. This is a crazy policy.

[root_axis]

More likely its just an LLM hallucination, not a real policy that Anthropic has. Unfortunately for them, it's a bad look to showcase one of the main failure modes of their product in their own business process.

[Henchman21]

If they've let their AI write the policy, and then they repeat that as policy, how exactly is this an "LLM hallucination" and not a real policy?

[teraflop]

It's both, isn't it? If the AI writes the policy and is also responsible for enforcing it (by handling tickets and acting as a gatekeeper for which issues are escalated to humans who can do something about them), then the hallucination becomes real.

[root_axis]

It's the same thing. Whether it was hallucinated upstream or in situ, the point is that it's not a real policy that the business adheres to, just something the LLM spat out.

[quietsegfault]

Sure, it’s a real policy. It came from their website, from the official means of support.

[root_axis]

Is it? Can you link me to that?

[2ndorderthought]

These hallucinations keep killing my vibes brah

[isoprophlex]

More and more I feel that the one thing Github needs to turn the tide of bad press, is to allow adding clown or turd reaction emoji on comments

[moralestapia]

Brought to you by, allegedly, the "Good" AI company.

[4lx87]

Because it's illegal.

[DetroitThrow]

In many countries, this also isn't legally tenable.

[greenmilk]

Is there any country where it is?

[Pay08]

Probably. There are a lot of countries, especially third world ones, with very lax legal systems, not to mention the multitude of countries where law basically doesn't exist.

[anikom15]

Haiti comes to mind.

[pinkgolem]

At least in Germany in B2B contracts that might be possible.

For b2c, no chance

[timacles]

America

[Muhammad523]

America is a continent. Maybe you were referring to the US

[badc0ffee]

In the English language, "America" refers to a country. It is synonymous with "The United States of America". I say this as someone who lives in the same continent as that country, but not in the country itself.

Maybe you're thinking of "North America", "South America", or "the Americas".

[hvb2]

Anything they say is legal until a judge says it's not.

And to get to that point, you need to be willing to spend a lot more than 200$.

[moralestapia]

Aah, the SV strategy that landed SBF, and many others, in jail.

A classic.

[verve_rat]

Worked for uber.

[basisword]

Not really. For example, in the UK you could report them to Trading Standards and they'll enforce the law on your behalf.

[adamq_q]

Bug filer posted that reply as a joke. Look at the username.

[LadyCailin]

I don’t read that as a joke, I read it as them pasting in their response from the support chat.

[joenot443]

I think the OP posted that reply as a joke

[oulipo2]

Well, when your policy is written by an AI, you can get shit like that