Where? All I see is Boris saying "we are unable to issue compensation for degraded service or technical errors that result in incorrect billing routing".
Keep this in mind next time you hear someone talking about "removing the human in the loop".
Anthropic apparently won't take responsibility for issues their own systems handling billing cause. You think they'll take responsibility in your system when a bug in their models can be demonstrated as the cause?
> Anthropic apparently won't take responsibility for issues their own systems handling billing cause.
I think with every org, especially the big ones, trying to dodge responsibility (setting the intent of "customer support" to be annoying them enough for them to buzz off), the only recourse people have is to give them enough bad press where they wake up and do the refund, it's less than a rounding error for them.
I think Anthropic is hardly unique in that position and being able to chat with a human with any sort of power to actually make things right is becoming more and more rare. If any human eyes saw that, the correct thing to do would probably be passing the message up the chain like "Hey, this will have really bad optics if we don't do the right thing. Can you take like 5 minutes and hit the refund button while I draft up a nice message about it?"
Bad press is meaningless where it matters most these days. The kind of people who are most responsive to threats of bad press are the kind of people who don't need to be threatened with bad press to do the right thing.
I really wish it carried any weight. It just doesn't. If someone at the organization just says "never admit fault, always attack", it's very likely they'll get away with it.
The issue is less what's in your commit and more if you're using these models as a foundation for some other service.
I know this is a rather hackneyed example, but if a customer service agent model were to call a customer a racial slur, that's not the software surrounding the agent, it's the agent's model.
Also what's with @sasha-id talking to himself? Looks weird as all get out.