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by masnick 4963 days ago
You sound upset.

It's reasonable to decide to not use free software because you need more support than the vendor can provide.

It's unreasonable to be upset about a free software vendor not providing enough support.

This is like the whole can't-get-a-human-at-Google-when-gmail-breaks issue. If you don't like it, pay $50 a year and you can call someone. Or stop using gmail.