[AnonC]

> While I don't doubt they do happen to some unfortunate users, it's important that they report it so that Apple can troubleshoot. It could very well be that, much like myself, nobody at Apple is seeing this, and therefore it's not investigated.

I report a lot of nagging issues to Apple through Feedback Assistant. I keep updating the same issues and provide instructions as well as the device diagnostics and any photos/videos. But almost all of them don’t see any kind of action at Apple. They just linger on for years. Only if it’s an OS crash or an important Apple app crashing, it may get some attention.

There are many instances when “things just work” and it seems magical, but in those same areas, there are often too many bugs and issues where one has to do this whole dance of restart, re-pair devices and so on. It used to be that Windows was the butt of frequent jokes on restarting, but Apple’s software has gotten closer to that in many aspects.

I personally suspect that Apple doesn’t have a dedicated and good QA in place. There doesn’t seem to be a push from the top down for software quality. That attention to detail that Apple was famous for is missing on software quality.

[ryandrake]

I'm 1 for 1 on Feedback Assistant. I reported a flaky 10 year old thunderbolt display to them a few years ago, thinking I was probably just shouting into a black hole. It took them six months, but they actually responded to it with a diagnosis (bad hardware) and a workaround so I didn't have to trash the display.