[s_dev]

I support the US->EU movement but I've been put off Mistral's Le Chat. https://european-alternatives.eu/

I subscribed (and paid) for a year of Pro. They gave me 1 month on the basis that a payment was missed on the second month. They simply stopped providing Pro and continued to take a monthly subscription for the next year (Stripe allows subscriptions to be fixed in the background). I must have changed cards that specific month.

I spoke to customer service who told me any sort of refund or complementary tokens was impossible and that I should have been paying closer attention to how much money I was giving them. So I shut down the subscription and now pay Claude $200 a month and deleted the account.

Genuinely was shocked at poor customer service can be with EU services sometimes compared to US ones. That said I will keep trying and exploring EU options, hopefully a new EU LLM giant emerges in the next few years.

[dannyw]

There's pretty good consumer protection in the EU. I imagine consumer protection routes probably would apply here.

Definitely not really acceptable though nonetheless; you're a paying customer / subscriber that got 'scammed'...

[master-lincoln]

From the perspective of the company he was scamming them by not paying for a previously agreed service.

> Stripe allows subscriptions to be fixed in the background

Sounds like this is a scheme against customers that GP fell for.

Are you claiming for the following months that you paid they denied access? That would be against laws afaik

[s_dev]

>From the perspective of the company he was scamming them by not paying for a previously agreed service.

How could I have possibly scammed them by providing them money while not availing of the service?

[gitmagic]

You should have asked the bank to do a chargeback of the transactions.

[mft_]

I don’t know whether there’s a US vs. Europe difference on this, but I failed to get my (European) bank to do this a while back when Tesla continued to take money for a subscription after I’d given the car back. (I had to kill that credit card and write the small amount off in the end.)

[pyrale]

While chargeback laws are a bit more restrictive in some EU countries, you should always have the option to ask your bank to block future charges, without changing your card.

[627467]

A couple of years ago i found out netflix account was stolen, email address changed but card continued to be associated with the account. I couldn't login. Called Amex explained the situation and asked to block future payments. They refused on the basis that I agreed (originally) for netflix to take the subscription fee monthly so I had to contact netflix to solve to do this. Amex. The age where consumers have power over who takes money from them is gone