[MattJ100]

We see this in our open-source community. We've had a community channel for over two decades, where community members help newcomers and each other solve problems and answer questions.

Increasingly we have people join who tell us they've been struggling with a problem "for days". Per routine, we ask for their configuration, and it turns out they've been asking ChatGPT, Claude or some other LLM for assistance and their configuration is a total mess.

Something about this feels really broken, when a channel full of domain experts are willing to lend a hand (within reason) for free. But instead, people increasingly turn to the machines which are well-known to hallucinate. They just don't think it will hallucinate for them.

In fact I see this pattern a lot. People use LLMs for stuff within their domain of expertise, or just ask them questions about washing cars, and they laugh at how incompetent and illogical they are. Then, hours later, they will happily query ChatGPT for mortgage advice, or whatever. If they don't have the knowledge to verify it themselves then they seem more willing to believe it is accurate, where in fact they should be even more careful.

[strange_quark]

> In fact I see this pattern a lot. People use LLMs for stuff within their domain of expertise, or just ask them questions about washing cars, and they laugh at how incompetent and illogical they are. Then, hours later, they will happily query ChatGPT for mortgage advice, or whatever. If they don't have the knowledge to verify it themselves then they seem more willing to believe it is accurate, where in fact they should be even more careful.

The AI companies have taken all the wrong lessons from social media and learned how to make their products addictive and sticky.

I’m a certified hater, but even I’ve fallen into the exact trap you’re describing. Late last year I was in the process of buying a house that had a few known issues with a 30 day close. I had a couple sleepless nights because I had asked ChatGPT or Claude about some peculiar situation and the bots would tell me that I was completely screwed and give me advice to get out of the contract or draft a letter to the seller begging for some concession or more time. Then the next day I’d get a call from the mortgage guy or the attorney or the insurance broker and turns out, the people who actually knew what they were doing fixed my problem in 5 minutes.

[NateEag]

So have you stopped using ChatGPT and Claude?

[ethagnawl]

This _is_ all true but what's also true is that there's an historical pattern (in many communities) of "n00bs" not being or (at least) _feeling_ welcome. So, I can't say I blame people for spinning in circles with LLMs instead of starting with forums or mailing lists where they may be shamed or have their questions closed immediately as "duplicate" or "off-top" (e.g. SO).

I think if we want newcomers to lead with human interactions, the onus is on us community leaders/elders/whatever need to be a little warmer, understanding and forgiving. (Of course, some communities and venues are already very good about all of this and I'm generalizing to make the larger point.)

[2ndorderthought]

Personally this type of behavior played a large part in why I left 2 oss communities.

A lot of the passerbys nowadays feel like trolls. They come in copy pasting chatgpt responses spamming they need help instead of chit chatting asking questions. We fix their problems, they don't trust us or understand at all. Or worse we tell them their situation is unreasonably bad and they should start over, they scream at us about how some unimaginably bad code passes tests and compiles just fine and how we are dumb.

They tell us we don't need to exist anymore in one way or another. They try to show off terrible code we try to offer real suggestions to improve it, they don't care. Then they leave the community once their vibe/agentic coding leaves that part of their code base. Complete waste of time, they learned nothing, contribute nothing, no fun was had, no ah-hahs, just grimey interactions.

[skydhash]

I’m subscribed to a couple of mailing list and follow the archive of a few others. I wonder if the friction associated with the medium is why I haven’t seen those shenanigans?

[2ndorderthought]

I should look into mailing lists. That would be a great filter for the "I need it now at any cost" interactions. Thank you for the indirect advice.

[marcosdumay]

I think we are going to see a large movement of designing friction in the next decade.

[torginus]

I have switched to OpenWRT during the LLM era. I wanted to set up some special network configs, and ChatGPT happily spit out the necessary configs.

From what little I understood from OpenWRT everything looked fine, but nothing worked. I still to this day have no idea what I (or ChatGPT) did wrong.

I just reset the router, actually took the time to do everything by the docs, and then it worked.

Debugging someone's broken code that never worked is a nightmare I wouldn't wish on anyone.