[rootusrootus]

I don't know that I'd call it clickbait, that's underselling it a bit. If you can call your bank and they flat out pretend you don't even exist, that you are not a customer, or whatever -- that's more than just a display error. Her accounts weren't even visible to bank staff. That's a pretty significant error.

[teeray]

That's why you save local copies of records (statements, etc.). "Computer says no" can be fought with "judge says yes".

[abracadaniel]

Paper statements are now opt-in most places, so most people won’t have local copies of the records anymore. It’s extremely important, because there is no duty for a company to provide historic data. None of my banks provide detailed data back more than a couple of years.

[roysting]

That is a good point and at the very least it’s a good idea to download electronic statements, maybe with a script to retain the most recent n statements

[SenHeng]

Many banks don’t even provide bank books anymore.

The only physical thing I’ve got from my bank is an ATM card.

[nytesky]

Yeah saving statements is important but banks make it so hard to automate. 2FA for login, and statements have to be navigated to, sometimes time range set.

My bank just sends a note that a statement is available, rather than an actual statement.

[pwg]

> Yeah saving statements is important but banks make it so hard to automate. 2FA for login, and statements have to be navigated to, sometimes time range set.

Which is why all of my accounts mail a physical statement each month. Yes, just about every time I log on they beg me to switch to electronic only, I say no and move along.

> My bank just sends a note that a statement is available, rather than an actual statement.

Yep. If they had implemented it just like the mail, they'd just email me the PDF (encrypted if necessary). But they don't, so I don't ever agree to "go electronic statements".

[BobbyTables2]

One had a bank do that with a safe deposit box. They had no record of it.

Pretty much had to physically find it myself. Was the last time I let that happen…

[xethos]

The irony of this username being dropped or forgotten about by a large institution