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by SJMG
49 days ago
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It's true. There's probably not a clean rule for when to listen and when not to. I would propose as a heuristic that for the early stage, when your product relies on true-fans, you at least consider the content of a complaint more and don't just treat it as a signal that something somewhere is wrong. Bringing it back to the OP, I'm sure this is what Card did himself. |
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