[troupo]

> We tried a few different approaches to improve this UX: 1. Educating users on X/social

No. You had random developers tweet and reply at random times to random users while all of your official channels were completely silent. Including channels for people who are not terminally online on X

[Terretta]

There's a cultural divide between SV and the 85% of SMB using M365, for example. When everyone you know uses a thing, I mean, who doesn't?*

There's a reason live service games have splash banners at every login. No matter what you pick as an official e-coms channel, most of your users aren't there!

* To be fair, of all these firms, ANTHROP\C tries the hardest to remember, and deliver like, some people aren't the same. Starting with normals doing normals' jobs.