[troupo]

> Engaging so directly with a highly critical audience is a minefield that you're navigating well.

They spent two months literally gaslighting this "critical audience" that this could not be happening and literally blaming users for using their vibe-coded slop exactly as advertised.

All the while all the official channels refused to acknowledge any problems.

Now the dissatisfaction and subscription cancellations have reached a point where they finally had to do something.

[rob]

Examples of gaslighting on April 15th (the first 2 issues were "fixed" by April 10th according to the story):

https://x.com/bcherny/status/2044291036860874901 https://x.com/bcherny/status/2044299431294759355

No mention of anything like "hey, we just fixed two big issues, one that lasted over a month." Just casual replies to everybody like nothing is wrong and "oh there's an issue? just let us know we had no idea!"

[troupo]

Don't forget "our investigation concluded you are to blame for using the product exactly as advertised" https://x.com/lydiahallie/status/2039800718371307603 including gems like "Sonnet 4.6 is the better default on Pro. Opus burns roughly twice as fast. Switch at session start"