[caminanteblanco]

Well since they waived the fees, it sounds to me like they have an $18,000 reason to stop this kind of thing from happening in the first place.

I understand that $18k is probably a drop in the bucket, but surely there's a middle ground here.

[pixl97]

They can wave 18k pretty easily because they'll make it up in 18,000 other overcharges of varying amounts that aren't contested. Or that are corporate clients that just eat it.

Things like this are the exact reason that companies end up having to comply with all kinds of regulations. It's just easier to screw the customer first.