[PhoenixFlame101]

But collecting data and looking for insights doesn't mean you mechanically optimize features, especially user-hostile ones? This is just as, if not more, likely to happen when basing your decisions on what people say they want over what they actually do.

[defmacr0]

If we were perfectly rational, then yeah, more data should never lead to worse decisions. However, it's easy to fall into the trap where being data-driven makes you only work on those things that you know how to measure.

[account42]

Or worse, it makes you go look for data backing up the assumptions you already made.

[account42]

It's easier to not care about users if they are just numbers and you can tell yourself to ignore what they actually say.