[passivepinetree]

Adding to the review thread: I bought a Framework 13 in 2021. I'm sold on the ideal, I really like the chassis and the keyboard, and I _love_ the screen ratio. I replaced several parts and own every type of connector. I really liked my 13!

I just had my mainboard die, and I was advised there currently isn't another mainboard in stock that works with my old DDR4 RAM. They don't have any newer DDR5 RAM in stock apparently either, so I was out of luck and ended up buying a Lemur Pro last week.

In my experience, the Framework hardware is great but very flakey and frequently needs replacing.

Support is awful; they'll repeatedly ask you to do things you've already done (and shown proof of), they can take days to get back to you, and are generally unhelpful. They also didn't think to mention to me when I said I needed to buy a new laptop and their parts were all out of stock that they had a new machine coming out in the next week, which is insane to me. I would've been an easy convert. Sometimes I think it's bots doing the support, but if that was the case, they'd reply back faster.

Time will tell whether I'll return back to the ecosystem, but the support experience (and the hardware being poor enough that I frequently need support) is putting me off for now.

[margana]

You do realize you can buy DDR5 SODIMM from anywhere, right? Even if they didn't have it in stock for individual purchases, how did that force you to abandon the whole system? That's like throwing away your phone because you couldn't buy a replacement standard USB PD charger specifically from the phone manufacturer.