[lamasery]

I would assume the manager's a terrible reader and writer.

Most people are. Most managers are.

It's one of those upsetting things I've learned about the world as an adult, that's sharply contrary to what I believed as a child. I kept being surprised by all kinds of things until I began really to appreciate that, simply, most folks aren't especially literate. Even ones who attend and attain degrees from universities—surely at least nearly-all of those people can read and understand "college level" texts with some fluency? But no, that's, somehow, not even close to true.