[gdulli]

You're an ant to them. All that data they have tells them this action won't hurt them.

An incredibly important turning point of this era is that businesses have learned that they no longer need to fear acting hostile to consumers. Consumers don't practice agency.

[themafia]

> Consumers don't practice agency

Customers can't practice agency when the markets are mostly monopolized or the products pass through a cartel first.

The moment a viable, cheaper and more convenient option appears, your customers will show you exactly how fickle they are.

[aidenn0]

There's a lot of moving parts here:

1. Competition is much lower in a lot of places.

2. Customers prioritize convenience and (perceived at least) low-prices over being treated well.

Look at airlines: Unless you happen to be traveling between two major airports, there will typically be at most 2 airlines with a reasonable schedule for the two endpoints, and most people will not pay $100 more for being treated like human beings over cattle.