[tomasphan]

Why not a credit card charge back? That’s what it’s for (assuming he paid with one)

[adrinavarro]

Among other reasons (good citizen, not getting permabanned…), chargebacks aren't really a thing in Europe — they often require a police report, etc. Amex being the exception, but this wasn't.

[saagarjha]

Because I assume they want to be able to use it, not be banned forever.

[ryandrake]

I don’t know if I’d want to do business with a company after being treated like that.