It's (at least partially) the layoffs. I've noticed significant degradation in the external-facing administrative layer at these companies. I recently did some work for a company that was trying to partner with Meta's e-commerce platform and even though there was a ton of documentation on how to integrate, etc. the human approval and planning piece of the project was completely dysfunctional on their side.
MS showing "view summary" button for all meetings, then doing bait-and-switch to tell you to buy Copilot license (on a corporate seat no less, where regular users don't have purchasing decision power) is top annoyance now